Terms of use
These terms cover the Site, clinic communications, scheduling, billing/insurance, content/media, and SMS messaging. They’re written to protect patients, staff, and clinic operations.
Acceptance; eligibility; changes
South Texas Accident & Injury, PLLC (the “Clinic,” “we,” “us,” or “our”) provides this website (the “Site”) and related communications subject to these Terms of Use (the “Terms”). By accessing or using the Site, you agree to these Terms without modification.
- Eligibility: You must be at least 18 years old (or the age of majority where you live) to use the Site.
- Authority: If you use the Site for another person (including a family member), you represent you have permission to do so and to provide their contact information.
- Changes: We may update these Terms and/or the Site at any time. The “Last updated” date reflects the most recent revision. Continued use means acceptance.
- Service interruptions: The Site may be unavailable at times due to maintenance, outages, or events beyond our control. Hosting and infrastructure may be provided by Axis Operating Systems LLC and other vendors.
Clinical notice (important)
The Site may include general chiropractic, physical therapy, rehabilitation, recovery, or educational content. It is provided for informational purposes only and is not medical advice, a diagnosis, or a treatment plan.
- No emergency use: Do not use the Site to request help for urgent or emergency symptoms. Call 911 or go to the nearest emergency facility.
- No clinician–patient relationship online: Use of the Site, forms, email, or SMS does not establish a clinician–patient relationship. Care decisions are made based on an in-person (or otherwise clinically appropriate) evaluation and clinic intake.
- Individual results vary: Testimonials and examples reflect individual experiences and do not guarantee outcomes.
- Time-sensitive matters: We do not guarantee that online messages will be received, reviewed, or answered within any timeframe.
Appointments, cancellations, billing, insurance, and Medicare
We’re lenient and patient-friendly. The rule is simple: communicate. If you need to cancel, reschedule, or discuss billing, call (956) 591-8589 as soon as you can.
- Late arrivals: If you arrive late, treatment time may be reduced or your visit may be rescheduled to respect other patients.
- No-shows / repeated late cancels: If no-shows or last-minute cancellations become frequent, we may require a confirmed appointment, a deposit, prepayment, or a card on file for future visits, as permitted by law.
- Clinic changes: We may reschedule when clinically or operationally necessary (clinician availability, emergencies, equipment issues, etc.).
- Patient responsibility: You agree you are financially responsible for charges for services provided, including amounts not paid by any insurer or third party, to the maximum extent permitted by law.
- Due at time of service: Unless we agree otherwise in writing, copays, coinsurance, deductibles, and self-pay balances are due at the time of service.
- Coverage is not guaranteed: Eligibility/benefit verification is a courtesy and not a guarantee of payment.
- Denials: If a claim is denied, reduced, or determined non-covered, you agree to pay the balance, unless prohibited by law or a written agreement states otherwise.
- Collections: Past-due balances may be subject to reasonable collection efforts and permitted fees/costs.
- Receipts: You agree that receipts/notices may be provided electronically.
Privacy, security, and communications
Your use of the Site is also governed by our Privacy Policy.
- No guarantee of confidentiality online: The Site is not a guaranteed secure channel. Transmissions may be intercepted, misdirected, delayed, or fail.
- Vendors: We use technical vendors for hosting, infrastructure, and operations (including Axis Operating Systems LLC). These vendors do not provide clinical care.
- Do not send highly sensitive data: Avoid submitting medical records, IDs, SSNs, full insurance claim files, or financial account numbers through non-secure forms or public areas.
- Electronic notices: By contacting us electronically, you consent to receive communications electronically (email/SMS/phone), subject to applicable law and our policies.
Publishing, video, photography, and recording policy
We may publish educational content (text, photos, graphics, audio, video) on the Site and on third-party platforms.
To protect privacy and safety, you may not record audio/video, take photos, or livestream in clinic areas without our prior written permission and any required patient consents.
Submissions (reviews/forms); moderation; DMCA
The Site may allow you to submit reviews, feedback, messages, files, or form entries (collectively, “Submissions”). You agree your Submissions will be truthful, lawful, and appropriate.
- Protected health information or sensitive personal information in public areas (including reviews).
- Defamation, threats, harassment, hate speech, discriminatory content, or doxxing.
- Obscene or unlawfully misleading content.
- Copyrighted material you do not own or have permission to use.
- Advertising, solicitation, spam, malware, or illegal content.
Acceptable use; security; intellectual property
You agree not to use the Site in a way that harms the Site, the clinic, our staff, or patients.
- No unauthorized access, probing, scanning, or vulnerability testing.
- No scraping, harvesting, or bulk collection of data (including emails/phone numbers).
- No malware, harmful code, bots, or attempts to bypass security.
- No impersonation, deception, fraud, or interference with Site functionality.
Hosting and platform services (Axis Operating Systems LLC)
The Site may be hosted, maintained, or supported by Axis Operating Systems LLC and/or other third-party vendors (“Vendors”). Vendors provide infrastructure/technical services and do not provide clinical services or control clinical judgment.
The Site may be hosted or supported by Axis Operating Systems LLC and/or other vendors. These vendors provide infrastructure and technical services and do not provide clinical care.
Axis Operating Systems LLC and similar vendors may be intended third-party beneficiaries of certain provisions in our Terms of Use (including limitations and dispute provisions).
- Independent contractors: Vendors act as independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship.
- Third-party beneficiary: Axis Operating Systems LLC is an intended third-party beneficiary and may enforce provisions that benefit it (including disclaimers, limitations, disputes, and indemnity).
Disclaimers; limitation of liability; indemnity; disputes
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE CLINIC, ITS OWNERS, CLINICIANS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, OR VENDORS (INCLUDING Axis Operating Systems LLC) (COLLECTIVELY, “COVERED PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR COMMUNICATIONS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF COVERED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID SPECIFICALLY FOR ACCESS TO THE SITE (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless the Covered Parties (including Axis Operating Systems LLC) from and against any claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your Submissions, your violation of these Terms, or your violation of any law or third-party right.
Informal resolution first: Before starting arbitration or court proceedings, you agree to contact us at admin@stxaccidentinjury.com with a description of the dispute and your contact information.
Binding arbitration: Except for small claims matters (if eligible) and claims for injunctive relief related to unauthorized access, misuse, or intellectual property, any dispute arising out of or relating to the Site or these Terms will be resolved by binding arbitration on an individual basis in Texas, unless the parties agree otherwise.
Class action waiver: Claims may be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding.
Governing law: These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, and subject to the Federal Arbitration Act where applicable.
Limitations period: To the maximum extent permitted by law, any claim arising out of or related to the Site or these Terms must be brought within one (1) year after the event giving rise to the claim, or it is permanently barred.
Contact
For questions about these Terms, contact admin@stxaccidentinjury.com or call (956) 591-8589.