Terms of use
These Terms cover the Site, clinic communications, scheduling, billing, insurance, media, SMS, advertising, social media, content publishing, AI-assisted workflows, and vendor-supported backend operations.
Acceptance, eligibility, and changes
South Texas Accident and Injury, PLLC (the “Clinic,” “we,” “us,” or “our”) provides this website (the “Site”) and related communications, scheduling tools, forms, media, and workflows subject to these Terms of Use (the “Terms”). By accessing or using the Site or related services, you agree to these Terms without modification.
- Eligibility: You must be at least 18 years old, or the age of majority where you live, to use the Site.
- Authority: If you use the Site, forms, phone, email, SMS, or scheduling tools for another person, including a family member, you represent that you have permission to do so and to provide their information.
- Changes: We may update these Terms, the Site, services, communication methods, vendors, workflows, or policies at any time. Continued use means acceptance of the updated Terms.
- Service interruptions: The Site and related workflows may be unavailable due to maintenance, outages, vendor issues, platform limits, API failures, carrier delays, or events beyond our control.
Clinical notice
The Site may include general chiropractic, physical therapy, rehabilitation, personal injury recovery, wellness, accident recovery, or educational content. This information is provided for general educational purposes only and is not medical advice, diagnosis, treatment, emergency guidance, or a substitute for professional evaluation.
- No emergency use: Do not use the Site, forms, email, SMS, voicemail, social media, or AI-assisted tools to request help for urgent or emergency symptoms. Call 911 or go to the nearest emergency facility.
- No clinician-patient relationship online: Use of the Site, forms, email, SMS, phone workflows, social media, or AI-assisted systems does not establish a clinician-patient relationship. Care decisions require appropriate evaluation and clinic intake.
- No guaranteed outcomes: Testimonials, examples, videos, educational posts, and case-style discussions reflect individual experiences or general education and do not guarantee results.
- Time-sensitive matters: We do not guarantee that online messages, texts, voicemails, emails, or form submissions will be received, reviewed, routed, or answered within any timeframe.
- Human judgment controls: Automated, AI-assisted, website, SMS, or scheduling outputs do not replace clinician review, clinical judgment, or direct communication with the Clinic.
Appointments, cancellations, billing, insurance, and Medicare
We are patient-friendly and try to be flexible. The main rule is simple: communicate with us. If you need to cancel, reschedule, update information, or discuss billing, call (956) 591-8589 as soon as possible.
- Scheduling is not guaranteed: Appointment requests are not final until confirmed by the Clinic or its approved scheduling system.
- Late arrivals: If you arrive late, treatment time may be reduced or your visit may be rescheduled to respect other patients and clinic operations.
- No-shows and repeated late cancellations: If no-shows or last-minute cancellations become frequent, we may require confirmed appointments, deposits, prepayment, or a card on file for future visits, as permitted by law.
- Clinic changes: We may reschedule when clinically or operationally necessary, including clinician availability, emergencies, equipment issues, vendor outages, or system failures.
- Automated scheduling limits: AI-assisted scheduling, calendar tools, SMS, forms, or automated workflows may be incomplete, delayed, or incorrect and may be reviewed, corrected, or overridden by the Clinic.
- Patient responsibility: You agree you are financially responsible for charges for services provided, including amounts not paid by any insurer or third party, to the maximum extent permitted by law.
- Due at time of service: Unless we agree otherwise in writing, copays, coinsurance, deductibles, self-pay balances, and other amounts may be due at the time of service.
- Coverage is not guaranteed: Eligibility, benefits, and insurance verification are a courtesy and are not a guarantee of payment, coverage, authorization, or reimbursement.
- Denials: If a claim is denied, reduced, delayed, partially paid, or determined non-covered, you agree to pay the balance unless prohibited by law or a written agreement states otherwise.
- Collections: Past-due balances may be subject to reasonable collection efforts and permitted fees, costs, or third-party processing.
- Electronic receipts and notices: You agree that receipts, billing notices, reminders, and administrative communications may be provided electronically where permitted by law.
Privacy, security, and communications
Your use of the Site is also governed by our Privacy Policy. The Privacy Policy explains how information may be collected, used, shared, processed, retained, and protected.
- No guarantee of confidentiality online: The Site, email, SMS, phone, social media, and internet-based communications are not guaranteed secure channels. Transmissions may be intercepted, delayed, misdirected, rejected, or fail.
- Use secure channels for sensitive data: Medical records, detailed injury descriptions, insurance claim files, payment information, legal documents, Social Security numbers, government IDs, and other sensitive information should be provided only through Clinic-approved secure intake, clinical, or billing channels.
- Electronic communications: By contacting us electronically or providing your phone/email, you consent to receive communications by phone, voicemail, SMS, email, or related systems, subject to applicable law and your preferences.
- Vendor-supported systems: We may use vendors, including Axis Operating Systems LLC, to host, automate, route, monitor, troubleshoot, and support communications, scheduling, forms, content publishing, analytics, and backend operations.
- Marketing measurement: We may use limited analytics, advertising measurement, social media, and platform tools to understand whether outreach is working. Details are in our Privacy Policy.
Publishing, video, photography, and recording policy
We may publish educational content, including text, graphics, photos, audio, video, Shorts, social posts, captions, metadata, and related materials on the Site and third-party platforms such as YouTube, Instagram, Facebook, Threads, Pinterest, LinkedIn, and similar services.
- Educational content only: Published content is general education and does not replace a clinical evaluation, diagnosis, treatment plan, or medical advice.
- No patient recording without permission: To protect privacy and safety, you may not record audio/video, take photos, or livestream in clinic areas without prior written permission and any required patient consents.
- Clinic content: Website copy, photos, graphics, logos, videos, scripts, captions, workflows, and social media content are protected by intellectual property laws and may not be copied, reused, scraped, republished, or redistributed without written permission.
- Platform rules: Third-party platforms may remove, throttle, restrict, demonetize, reject, review, suspend, or limit content according to their own terms, policies, algorithms, quotas, and moderation rules.
- Automated publishing: The Clinic may use approved automation workflows to upload, schedule, title, describe, tag, measure, or update Clinic-approved content. Automation does not guarantee successful upload, visibility, ranking, reach, approval, or performance.
Text messaging and phone communications
If you provide a phone number, you authorize us to contact you at that number regarding scheduling, confirmations, reminders, follow-up, missed calls, administrative communications, and clinic-related matters. Communications may be sent by phone call, voicemail, text message, or automated/AI-assisted workflow.
- Consent: By providing your phone number, you represent that you are the subscriber or customary user of that number and that you are authorized to receive communications there.
- Message and data rates: Message and data rates may apply depending on your carrier and plan.
- Opt out: You can opt out of text messages at any time by replying STOP. You may also contact us directly to update your preferences.
- Help: Reply HELP for assistance where supported, or contact us using the information in the Contact section below.
- Delivery not guaranteed: We do not guarantee message delivery. Carriers, telephone providers, filtering systems, vendors, and platforms are not responsible for delayed, blocked, filtered, failed, or undelivered messages.
- No emergency use: Texting, voicemail, AI voice tools, and automated messaging are not monitored for emergencies. If you have urgent symptoms, call 911 or go to the nearest emergency facility.
- Telecom rules: Messaging may be subject to carrier rules, opt-in requirements, A2P 10DLC or toll-free verification, quiet hours, filtering, throughput limits, prohibited content rules, and provider policies.
Submissions, reviews, forms, moderation, and DMCA
The Site and third-party platforms may allow you to submit reviews, feedback, messages, files, form entries, comments, testimonials, or other content (collectively, “Submissions”). You agree your Submissions will be truthful, lawful, appropriate, and submitted with permission.
- Protected health information or sensitive personal information in public areas, including reviews and comments.
- Medical records, insurance claim files, legal documents, Social Security numbers, government IDs, full payment card numbers, or detailed accident/injury descriptions in public or non-secure areas.
- False, misleading, defamatory, threatening, harassing, hateful, discriminatory, obscene, or unlawful content.
- Copyrighted material, photos, videos, logos, music, or other content you do not own or have permission to use.
- Advertising, solicitation, spam, malware, automated scraping, deceptive content, or illegal content.
By submitting content to us or tagging/interacting with our accounts, you grant the Clinic a non-exclusive, worldwide, royalty-free license to use, display, reproduce, moderate, store, and process the Submission for clinic operations, communication, review management, marketing, legal compliance, and platform-related purposes, subject to applicable law and privacy obligations.
Acceptable use, security, and intellectual property
You agree not to use the Site, forms, communication tools, automations, or third-party integrations in a way that harms the Site, the Clinic, patients, staff, vendors, platforms, or other users.
- No unauthorized access, probing, scanning, scraping, credential stuffing, reverse engineering, or vulnerability testing.
- No harvesting, bulk collection, copying, or resale of data, emails, phone numbers, photos, videos, captions, or content.
- No malware, harmful code, bots, automated abuse, spam, platform manipulation, or attempts to bypass security controls.
- No impersonation, deception, fraud, fake reviews, misleading submissions, or interference with Site or workflow functionality.
- No attempts to overload, exploit, disrupt, disable, or misuse third-party services, APIs, carriers, vendors, or platforms.
All Site content, branding, design, copy, images, graphics, logos, videos, captions, educational materials, workflows, page structure, and related materials are owned by the Clinic, licensed to the Clinic, or used with permission. You may not copy, scrape, modify, republish, redistribute, sell, or use our content for commercial purposes without written permission.
Axis backend, hosting, automation, and infrastructure
The Site, scheduling systems, communication workflows, forms, analytics, content publishing workflows, and related clinic operations may be hosted, maintained, configured, automated, monitored, troubleshot, or supported by Axis Operating Systems LLC and other vendors (“Vendors”).
Vendors provide technical infrastructure, software configuration, automation, hosting, and operational support. They do not provide clinical care, diagnosis, treatment, medical advice, billing advice, legal advice, or professional healthcare judgment.
Axis may operate or support backend systems used by the Clinic, including automation workflows, scheduling workflows, website forms, Google Workspace integrations, Google Calendar, Google Sheets, Gmail, Twilio, Retell or similar voice providers, AI/LLM providers, n8n workflows, webhooks, queues, schedulers, logs, monitoring tools, content publishing workflows, and related infrastructure.
These systems may read, transform, route, upload, publish, update, or write information between Clinic-approved services in order to support appointment scheduling, confirmations, reminders, missed-call handling, intake routing, internal operations, content publishing, analytics, workflow reliability, and other Clinic-directed business purposes.
- Clinic control: The Clinic remains the owner/controller of its underlying business, patient, scheduling, communication, website, content, and operational data.
- No ownership by Axis: Axis does not claim ownership of Clinic data, patient records, appointment information, messages, files, videos, social content, captions, metadata, or operational data processed through Clinic-approved workflows.
- Limited processing: Axis and related Vendors may process information only as needed to operate, troubleshoot, secure, maintain, monitor, or support Clinic-directed systems and workflows.
- Logs and diagnostics: Backend systems may temporarily store execution logs, metadata, webhook payloads, API responses, delivery statuses, timestamps, error traces, performance data, and troubleshooting records for reliability, support, audit, compliance, and security purposes.
- No sale or general AI training: Axis does not sell Clinic data and does not intentionally use Clinic data to train general-purpose machine learning models.
Do not route, submit, upload, or publish highly sensitive information through public forms, public comments, non-secure emails, social media, reviews, or non-secure workflows unless the Clinic has specifically instructed you to use that channel.
- Separate agreements: Axis is not acting as a HIPAA Business Associate unless there is a separate, fully executed Business Associate Agreement or other written agreement that expressly states that role.
- Secure channels: Patients should use Clinic-approved secure intake, clinical, billing, or administrative channels for sensitive medical, legal, insurance, or payment information.
- No compliance guarantee: Use of the Site, Vendors, automations, AI tools, pixels, social platforms, or communication workflows does not guarantee HIPAA, billing, legal, carrier, advertising, platform, or regulatory compliance.
- Independent contractors: Vendors act as independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, fiduciary, or clinical relationship between Vendors and patients.
- Third-party beneficiary: Axis Operating Systems LLC is an intended third-party beneficiary of provisions that protect Vendors, including disclaimers, limitations of liability, indemnity, acceptable use, arbitration, class waiver, and dispute provisions.
- Suspension: The Clinic or its Vendors may suspend, throttle, disable, or limit access to systems, workflows, messaging, forms, automations, or integrations when needed for security, abuse prevention, non-payment, vendor policy compliance, platform rules, legal compliance, or operational integrity.
Third-party services, platform limits, and dependencies
The Site, communications, scheduling tools, automations, analytics, and content publishing workflows may rely on third-party platforms and vendors, including Google Workspace, Google Calendar, Google Sheets, Gmail, Google Cloud, YouTube, Twilio, Retell, OpenAI, Gemini, n8n, Meta, Facebook, Instagram, Threads, Pinterest, LinkedIn, hosting providers, analytics tools, browser vendors, carriers, and other services.
- Third-party terms apply: Your use of third-party platforms may also be governed by those providers’ own terms, privacy policies, security practices, content policies, quotas, account rules, and usage limits.
- No guarantee of availability: We do not guarantee uninterrupted operation, error-free workflows, message delivery, phone availability, calendar accuracy, API availability, upload success, social posting success, ad approval, search ranking, platform review, or continued third-party compatibility.
- Rate limits and quotas: Carriers, APIs, cloud providers, social platforms, YouTube, automation tools, and messaging vendors may enforce quotas, rate limits, spam rules, verification rules, upload limits, content policies, account reviews, or delivery restrictions.
- Changes outside our control: Third-party services may change, fail, delay, reject, throttle, suspend, restrict, deprecate, or discontinue features without notice.
- Platform data: If you interact with us through social media, videos, ads, forms, comments, messages, or third-party profiles, the platform may process your activity under its own terms and settings.
- Sub-processors: Vendors may use reputable third-party infrastructure providers for hosting, databases, storage, security, monitoring, automation, messaging, email, voice, AI, analytics, and related operational services.
Disclaimers, limitation of liability, indemnity, and disputes
THE SITE, CONTENT, FORMS, COMMUNICATIONS, AUTOMATIONS, AI-ASSISTED TOOLS, SMS, EMAIL, SOCIAL MEDIA LINKS, THIRD-PARTY INTEGRATIONS, AND RELATED WORKFLOWS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SITE, COMMUNICATIONS, SCHEDULING TOOLS, AUTOMATIONS, CONTENT PUBLISHING WORKFLOWS, AI OUTPUTS, API CONNECTIONS, TEXT MESSAGES, EMAILS, CALLS, OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, TIMELY, SECURE, ACCURATE, OR AVAILABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE CLINIC, ITS OWNERS, CLINICIANS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, ASSIGNS, OR VENDORS, INCLUDING Axis Operating Systems LLC, COLLECTIVELY “COVERED PARTIES,” BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, PLATFORM ACCESS, CONTENT REACH, MESSAGE DELIVERY, OR AUTOMATION RESULTS ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, COMMUNICATIONS, CONTENT, WORKFLOWS, OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF COVERED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE, COMMUNICATIONS, AUTOMATIONS, THIRD-PARTY SERVICES, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID SPECIFICALLY FOR ACCESS TO THE SITE, IF ANY, IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless the Covered Parties, including Axis Operating Systems LLC, from and against any claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Site, communications, Submissions, phone/SMS/email interactions, social media activity, misuse of third-party services, violation of these Terms, violation of law, violation of third-party rights, or submission of information you were not authorized to provide.
Informal resolution first: Before starting arbitration or court proceedings, you agree to contact us at support@stxaccidentinjury.com with a description of the dispute and your contact information.
Binding arbitration: Except for small claims matters if eligible and claims for injunctive relief related to unauthorized access, misuse, or intellectual property, any dispute arising out of or relating to the Site, communications, automations, third-party workflows, or these Terms will be resolved by binding arbitration on an individual basis in Texas, unless the parties agree otherwise.
Class action waiver: Claims may be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.
Governing law: These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, and subject to the Federal Arbitration Act where applicable.
Limitation period: To the maximum extent permitted by law, any claim arising out of or related to the Site, communications, automations, third-party services, or these Terms must be brought within one (1) year after the event giving rise to the claim, or it is permanently barred.
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in effect. These Terms, together with our Privacy Policy and any applicable signed clinic documents, form the agreement governing your use of the Site and related public-facing communications.
Contact
For questions about these Terms, contact support@stxaccidentinjury.com or call (956) 591-8589.